Return & Refund Policy

Return & Refund Policy | PoshakCenter

Last Updated: July 22, 2026

At PoshakCenter, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • The item delivered is damaged or defective.
  • You received an incorrect product or size.
  • The product has a manufacturing defect.
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Innerwear, socks, face masks, or other hygiene-sensitive products (if applicable).
  • Gift cards or promotional items.
  • Items marked as Final Sale or Non-Returnable.

3. Exchange Policy

If you receive the wrong size, wrong product, or a defective item, you may request an exchange subject to product availability.

If the requested size or product is unavailable, we may offer a refund or store credit at our discretion.

4. Return Process

To initiate a return:

  1. Contact our customer support with your order number.
  2. Provide photos of the product if it is damaged, defective, or incorrect.
  3. Our team will review your request.
  4. If approved, return instructions will be shared with you.

Products returned without prior approval may not be accepted.

5. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved:

  • The refund will be processed to the original payment method.
  • Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

6. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • If the product is defective, damaged, or incorrectly delivered, we will bear the return shipping cost.
  • For other approved returns, the customer may be responsible for return shipping charges.

7. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled. You may request a return if it meets the eligibility criteria outlined in this policy.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will investigate the issue and arrange a replacement or refund, as applicable.

9. Refused Deliveries

If you refuse delivery of an order without a valid reason, any shipping or handling charges incurred may be deducted from your refund, where applicable.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page with an updated revision date.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

PoshakCenter
Website: https://poshakcenter.com
Email: support@poshakcenter.com