FAQ
Welcome to our FAQ page. Here you'll find answers to the most commonly asked questions about shopping at PoshakCenter. If you don't find the information you're looking for, please contact our customer support team.
Orders
1. How do I place an order?
Browse our products, select your preferred size and quantity, add the item to your cart, and proceed to checkout. Complete the payment, and you'll receive an order confirmation.
2. Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Refund Policy for more information.
3. Can I modify my order after placing it?
If your order has not yet been processed for shipping, please contact us as soon as possible. We'll do our best to assist you.
Payments
4. What payment methods do you accept?
We accept secure online payments through major payment methods available during checkout, including UPI, debit cards, credit cards, net banking, wallets, and other supported payment options.
5. Is online payment secure?
Yes. All payments are processed through trusted and secure payment gateway providers. We do not store your complete payment information.
Shipping & Delivery
6. How long does delivery take?
Orders are usually delivered within 2–7 business days depending on your location. Delivery times may vary during holidays, sales, or unforeseen circumstances.
7. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use it to track your shipment.
8. Do you deliver across India?
Yes. We deliver to most serviceable PIN codes across India through our courier partners.
Returns & Exchanges
9. Can I return a product?
Yes. Eligible products can be returned within 7 days of delivery if they are unused, unwashed, and returned with their original tags and packaging. Please review our Return & Refund Policy for complete details.
10. Can I exchange a product?
Yes. Exchanges are available for eligible products, subject to stock availability.
11. When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Products
12. How do I choose the correct size?
Please refer to our Size Guide available on each product page before placing your order.
13. Will the product color match the images?
We strive to display accurate product colors. However, slight variations may occur due to different screen settings and lighting conditions.
14. Are your products original?
Yes. All products sold by PoshakCenter are genuine and carefully selected to meet our quality standards.
Account
15. Do I need to create an account to place an order?
No. You may be able to place an order as a guest if guest checkout is available. Creating an account allows you to track orders and manage your purchases more easily.
16. I forgot my password. What should I do?
Click on the "Forgot Password" option on the login page and follow the instructions to reset your password.
Customer Support
17. How can I contact PoshakCenter?
You can reach us through our Contact Us page or by emailing us at support@poshakcenter.com.
18. What are your customer support hours?
Our support team is available Monday to Saturday, from 10:00 AM to 7:00 PM (IST).
Still Have Questions?
If your question isn't answered here, we'd be happy to help.
PoshakCenter
Website: https://poshakcenter.com
Email: support@poshakcenter.com